At Advanced Equine Nutrition, your satisfaction with our equine products is our top priority. We strive to ensure every order is fulfilled accurately and efficiently.
Shipping and Fulfillment
Most orders are processed and shipped within 1-2 business days of purchase. We ship with UPS for reliable delivery. Please note that delivery times may vary based on your location and chosen shipping method.
Satisfaction Guarantee & Refunds
We stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of the purchase date for a full refund of the purchase price. To initiate a return contact our customer service team at 870-356-9497 or info@advancedequinenutrition.com to request a return authorization. Then, package the item securely and ship it to:
460571 E 1040 Rd
Sallisaw, OK 74955
Upon receipt and inspection of the returned item, your refund will be processed to your original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.
Cancellation Policy: Standard Orders
You may cancel a standard order at no charge if it has not yet been shipped. To cancel an order, please contact our customer service team immediately at 870-356-9497 or info@advancedequinenutrition.com. If the order has already shipped, you will need to follow our return policy.
Cancellation Policy: Auto-Ship Subscriptions
We offer convenient auto-ship subscriptions for many of our recurring products. You have the flexibility to cancel your auto-ship subscription at any time without penalty. To cancel auto-ship subscriptions paid via Stripe, simply log in to your account on our website and manage your subscriptions. If paid via PayPal, contact our customer service team. Cancellations made after a shipment has been processed will apply to the next scheduled shipment.